Website Active

Care

Professional, pain-free website support

Are you sick of trying to fix things on your website by yourself? Tired of broken links and elements? We’re here to help.

Your website is a living thing that is meant to evolve with your business. We believe in taking a proactive approach rather than reactive with website maintenance and support.

Active care website maintenance on mac computer
Brands we’ve worked with

Do you have issues maintaining your website?

Has your website designer or managing staff left and you’re not sure how to proceed?

Do you find your website takes forever to load and is underperforming?

Do you have a spam problem, broken functionality or insecure code?

Has your website been neglected, abandoned, lost, crashed or even hacked?

You’ve come to the right place:
  We are here to help.

Man maintaining website using laptop at desk
ADAPTING TO THE NEW NORMAL

Why Website Maintenance is important

Modern websites are complicated and require regular care and maintenance to ensure visitors have the best possible experience, whether they are browsing, shopping, or just trying to get in contact with you.

An unmanaged website will fall apart quickly, leaving your business to suffer from potential hackers and malware, to being penalised by Google from using outdated software.

If you can’t be found easily online – you don’t exist.

CAN WORDPRESS ACTIVE CARE HELP?

Proactive fixes to get your business seen

Studio Twofold’s monthly website retainers keep you on track so you can make your web presence work for you.

If you don’t have the time or skills to keep your website updated and aligned with your business, we can handle everything from designs, updates, security, and even the content – all without the high costs associated with in-house developers or regular one-off projects.

We’ve worked with hundreds of sites so we know what works for your business to get seen.

man explaining website maintenance to business
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A 0.1 second delay in website load time can cause conversion rates to drop by 7%.

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79% of online shoppers who have trouble with website performance say they won’t return to buy again.

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57% of internet users say they won’t recommend a business with a poorly designed website on mobile.

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It takes about 0.05 seconds for users to form an opinion about your website that determines whether they like your site or not, whether they’ll stay or leave.

Let us take the worry out our your website

Our strong, process driven website care packages let us take care of the website, while you can focus on growing your business.

WordPress Updates

Backups and Archives

Security Fixes and Monitoring

Speed Enhancements

Technical Support

Consulting

Update Website Content

Add new Products

Development and Customisation

Misc Tweaks and
Fine Tuning

Improve Google
Search Ranking

Onsite and Offsite
SEO

Analytics and Reports

Fix broken pages
and links

Regular Check-ins

Uptime Tracking

Website Active Care Packages

No two websites are the same.
After we conduct an initial health check we’ll let you know which package is best for you.

Each package allows us to deliver the best possible outcome for your business, both today and for the future.

Active Care

Covers the essentials for growing business websites.

$

Per month. Ex. GST

  • WordPress, Themes and Plugin updates
  • Technical fixes and updates
  • Weekly Backups and archiving
  • Security fixes & monitoring
  • One hour of content and design changes*
  • Basic on-site SEO
  • Google Analytics and Google Search Console Integration
  • Monthly Analytics and Reports
  • Minimum 3-month commitment

Business Advanced

For advanced WordPress sites that need a little more care.

$

Per month. Ex. GST

Everything from Active Care, plus:

  • Uptime Monitoring
  • Two hours of content and design changes*
  • Advanced Security monitoring
  • Suitable for eCommerce stores
  • Advanced membership functionality
  • Product uploads and optimising
  • Customer journey adjustments
  • Website emails, abandoned cart, and other lead capturing strategies.

SEO Starter

For extra SEO love needed to accelerate online.

$

Per month. Ex. GST

Everything from the other two packages, plus:

  • Keywords research and Selection
  • Focus Keywords and Monitoring
  • Advanced Onsite optimization
  • Offsite backlink opportunities
  • Four hours of design and content changes
website analytics and monitoring on ipad
KNOWLEDGE IS POWER

Bonus Reporting and Analytics

Every website under our care gets a bonus comprehensive report looking at the monthly analytics, giving a glimpse into how your site is performing and how people are finding you.

We send this report out every month along with recommendations for keeping the website up-to-date.

Answer such questions as:

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How many people are looking at your website?
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What are people looking at on your website?
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How are people finding your website?
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How many times are you appearing in Google searches?
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What phrases are people searching in Google to find me?
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…and much more!

What our clients say about us

Frequently Asked Questions

Not the answers you were looking for? Send us an email.

Is there a contract, and how is payment handled?

We don’t like long lock-in periods that are rarely beneficial for you or us. All our plans are month-to-month with a 30-day notice if you would like to cancel the service.

However, we have a minimum of three month lock-in period to start, in order to get your site up to a minimum standard.

We invoice monthly and can set up an automatic direct debit to make things easy for both parties.

Can you just fix one thing on my website?

Yes, we do offer web design and development services at an ad hoc hourly rate. Send us a message and we’ll see how we can help.

Regular care and maintenance are essential to ensuring your visitors have the best possible experience, whether they are shopping, filling out a form or browsing for information. Your business can suffer from an unmanaged website from being left open to hackers and malware, to being penalised by Google from using outdated software.

 

Are there website changes you can't do?

Our packages are for WordPress business and organisational websites who need extra care and attention.

We deliver the best for our clients but need to place in some scope limits so we don’t send ourselves crazy. 

New pages, larger website redesigns, new functionality and re-development are not included. CMS design or new advanced integration including but not limited to blogs, shopping carts, and web forums require a separate design agreement, which we are more than happy to provide you with a one-off a quote.

Email management and issues not included unless otherwise agreed.

Our packages are not suitable for Multisites or custom WordPress framework builds.

Can I have multiple sites with a single plan?

No, each site needs the same attention and care, so one plan per site.

What is included in the design changes time?

Each package includes a number of hours of design and content changes, where we accommodate text, image, or other design changes.

New pages, larger website redesigns, new functionality and re-development are not included unless otherwise agreed. CMS design or new advanced integration including but not limited to blogs, shopping carts, and web forums require a separate design agreement.

If you have any changes during the month, you can email them through and we’ll action accordingly. Always let us know if there is anything urgent so we can do our best to prioritise the change.

Will any unused hours in a month be carried to the next month?

No, any unused design hours will expire at the end of the month.

If we have not received any specific direction from you, we use up that time carrying out extra aesthetic changes to the design and try to improve the Google ranking to get your business in front of as many customers as possible.

Can I upgrade/degrade my website maintenance plan at any time?

You can change the plan within the criteria to fit your businesses needs at any time, with only 30 days notice and after the minimum three months lock-in.

What do you need to get started?

Every new website Active Care package starts with sitting down with you to see how we can help your business. We do an audit of the current website, to ensure there are no nasty surprises.

We will need a variety of things from you, which will request after you email us to let us know you’re interested. These may include:

 

  • Website Admin Login
  • Server or Cpanel Login
  • Google Analytics and Search Console Login
    (Or a Google account that is used by your business)

Book a free consultation now

Our process begins with a conversation about your business and how we can help.