Website Support & MAINTENANCE SYDNEY

You don’t have to be a
website expert.

Are you sick of trying to fix things on your website by yourself?
Tired of broken links and elements?

Our Website Support retainers are made for you.

Website Support Sydney client logos

24/7 Website Support Sydney

We’re here to help you stay ahead of the curve with everything from regular website maintenance to proactive, ongoing optimization.

Our team is here to keep your website running smooth and strong so you can focus on your business, not your website.

#1 FEATURE

Stay ahead of the curve.

With website maintenance, you can let us worry about all the technical bits and focus on what you do best.

Whether it’s running updates, fixing broken links or optimizing your images, we’ll take care of it for you.

Keep your customers up to date with the latest changes in your business without the hassle of doing it yourself.

Website Updating support and maintenance
Website Security Help Sydney
#2 FEATURE

Keep your website safe from hackers.

Your website is one of the most valuable assets for your business. Reduce your risk of cyber attacks with monthly website support.

Gain peace of mind with a proactive approach to security and monitoring.

With our security fixes and monitoring, you can stay on top of your game.

#3 FEATURE

Speed up your website
and rank higher.

Your site is the best way to get in touch with your customers – so don’t let it get bogged down.

Take your website to the next level with speed enhancements and onsite SEO improvements. You’ll have peace of mind knowing that your site is always running at its highest potential.

We offer an affordable plan to help you speed up your site and rank higher, so you can get more from every lead.

Fast Website Speeds maintenance
Website Support Data and Analytics
BONUS MONTHLY WEBSITE REPORT

Know your numbers.

Get the bonus comprehensive analytics report looking at the monthly analytics, giving a glimpse into how your site is performing and how people are finding you.

We send this report out every month along with recommendations for keeping the website up-to-date.

  • How many people are looking at your website?
  • What are people looking at on your website?
  • How are people finding your website?

Get peace of mind.

Did you know all our new website builds come with
two months of free website support?

Our clients love us

Based on 22 reviews.
Steph Rey
Steph Rey
2021-12-01
Verified
I recently worked with Studio Twofold who creative designed a client's website that I had completed the content and architectural layout for. I have worked with many web designers through my business The Process Collective, and can say it is extremely difficult to find designers who listen to requirements and complete work in a timely and professional manner, yet Studio Twofold do all of these things. I highly recommend them to any business - especially those who have been burned by charlatan web designers in the past. It is refreshing to work with a team that simply do their job, and do it well. I hope to collaborate with them again in the future! Thanks Sarah-Jayne and Jamie!
Sash Vets
Sash Vets
2021-10-20
Verified
Studio Twofold delivered a complete overhaul of our website with both design and back end build. The team made a daunting project very simple and straightforward and I had complete faith in their vision and ability to deliver on that vision within a very reasonable budget. Our site is large with a multitude of pages and back links and we have multiple SEM campaigns directing traffic to the site. With a 5-figure traffic flow per month we needed to feel reassured that this overhaul would not impact our campaigns or traffic and being a veterinary emergency service we could not afford to have any down time. Jamie, Sarah and the team spoke directly with our IT team and other external vendors to ensure the smoothest launch possible. I have had feedback from one of those vendors advising they have never had such an engaged team asking the right questions to ensure the safest launch with minimal campaign impacts. Our website traffic and usage has grown significantly since the launch, and there was zero impact to our campaigns or our clients. Studio Twofold were quick to respond to our questions or tasks and I never once felt unsure of the decision we made to work with them. It has been a successful partnership and we look forward to continuing to work with them.
Darren Urquhart
Darren Urquhart
2021-08-24
Verified
We needed a brand overhaul and new website to pivot our marketing. We briefed Studio Twofold and they developed a three phase process to create a new logo, branding and website. The process was clear and commutation was strong throughout. The result is new branding that better communicates our message and a website that better converts visitors into leads. I strongly recommend Studio Twofold for branding and website design.
Dave Timm
Dave Timm
2021-05-12
Verified
Excellent firm, highly recommended, very responsive, quick and high quality work.
Penny Remollino
Penny Remollino
2021-02-17
Verified
Sarah and Jamie from Studio Twofold are nothing short of amazing! They are professional, helpful, patient and very grounded. Studio Twofold was referred to me by a copywriter and I have not been disappointed. They took the time to actively listen and get a thorough understanding of what I hoped my brand would reflect, from the creative process of creating the brand and related material, all the way through to building the website and having it go live. They willingly gave up their time to help me and advise me about my uniforms, social media and signage too. They go above and beyond, and are truly wonderful people to work with. My team at Ms Penny’s Tutoring and I can’t thank them enough. Our business and workplace is a reflection of all we wish to embody. Thank you!
Rebecca Rice
Rebecca Rice
2021-01-04
Verified
Sarahjayne and Jamie have been an absolute pleasure to deal with our plumbing company NRJ Plumbing. They started with a plank canvas to design us a website with branding and a new logo. They have made a massive impression on us with their quality of work it is A+ standard. We have enjoyed working with them to get a great website for our business. They both are very personable and very really easy to communicate with. We highly recommend them and will continue working them in the future. NRJ Plumbing PTY LTD
Melissa Gerke
Melissa Gerke
2020-06-25
Verified
Sarah and Jamie are a pleasure to work with. They are professional web designers who are also down to earth and friendly. They don't just design websites, but look at your business as a whole and how to market it.
Jodie Carter
Jodie Carter
2020-04-09
Verified
I was referred to Sarah and Jamie by a work colleague as my general branding was quite out of date. I am so impressed with what they have done for my company image. They created a brand new logo, built a beautiful, easy to use website, designed and created an email newsletter and provided us with a complete set of resources that cover every area of our business. I cannot thank them enough for the wonderful service, they are a dynamic design duo with terrific talent. I recommend them 100%
Lyfe Langmead
Lyfe Langmead
2020-01-03
Verified
Jamie and Sarah are a pair of extremely talented designers that you should not think twice about talking to. They have helped us many times, sometimes facing vague requirements, our lengthy delays and a lack of feedback, but they have always exceeded expectations and professionally delivered what we've asked on time and on budget.

Frequently Asked Questions

Not the answers you were looking for? Send us an email.

We don’t like long lock-in periods that are rarely beneficial for you or us.

All our plans are month-to-month with a 30-day notice if you would like to cancel the service.

However, we have a minimum of three month lock-in period to start, in order to get your site up to a minimum standard.

We invoice monthly and can set up an automatic direct debit to make things easy for everyone.

Yes, we do offer web design and development services at an ad-hoc hourly rate. Send us a message and we’ll see how we can help.

Regular care and maintenance are essential to ensuring your visitors have the best possible experience, whether they are shopping, filling out a form or browsing for information.

Your business can suffer from an unmanaged website from being left open to hackers and malware, to being penalised by Google for using outdated software.

If you have any changes during the month, you can email them through and we’ll action accordingly.

Always let us know if there is anything urgent so we can do our best to prioritise the update.

Inclusions:
  • Weekly backups of your website and database files and storage on our secure offsite servers (owned and operated by Dropbox).
  • Weekly scripts run for security monitoring of any potential threats to the site.
  • Content management updates and formatting of content to make sure the look and feel of the site is consistent with your brand style guide and aesthetic.
  • Assistance communicating with your hosting provider if there are any issues.
  • A monthly report that includes speed, security, performance, and updated information.
  • One to five hours of content/design changes to keep your site up to date and relevant (This is set at the initial engagement and depends on the size and nature of your website and business needs).

Our packages are for WordPress business and organisational websites that need extra care and attention. We deliver the best for our clients but need to place some scope limits so we don’t send ourselves crazy. 

New pages, larger website redesigns, new functionality and re-development are not included. 

CMS design or new advanced integration including but not limited to blogs, shopping carts, and web forums require a separate design agreement, which we are more than happy to provide you with a one-off quote.

Email management and issues not included unless otherwise agreed.

Our packages are not suitable for Multisites or custom WordPress framework builds.

Fee does not include commercial plugin license fees (if applicable), this is billed directly to the client.

It also does not include hosting and domain name costs unless otherwise specified.

You can let us know of a change in your businesses needs at any time, with only 30 days notice and after the minimum three months lock-in to terminate the agreement.

We’re always open to talk through any concerns you may have.

Every new website support package starts with sitting down with you to see how we can help your business. We do an audit of the current website, to ensure there are no nasty surprises.

We will need a variety of things from you, which will request after you email us to let us know you’re interested. These may include:

  • Website Admin Login
  • Server or Cpanel Login
  • Google Analytics and Search Console access if you have them set up already.

We can’t do it without you.

Did you know all our new website builds come with
two months of free website support?